Returns policy

Earrings purchased from AMÉLIE GEORGE BRIDAL PTY LTD can not be exchanged or refunded once opened for hygiene reasons. Tamper-proof packaging can be organised prior to dispatch with the option of returning unworn, in a saleable condition within 7 days of receiving. 

Once your order is placed please email your request here. 

PURCHASE CREDIT RETURN

All other items purchased from AMÉLIE GEORGE BRIDAL PTY LTD may be exchanged or returned for a refund if deemed unworn, in a saleable condition within 7 days of receiving. AMÉLIE GEORGE BRIDAL PTY LTD does not issue refunds for change of mind or incorrect purchases. It is at the client’s expense to safely return the piece(s) to AMÉLIE GEORGE BRIDAL PTY LTD and their responsibility until confirmation of receipt by our customer service team.

AMÉLIE GEORGE BRIDAL PTY LTD exchanges are issued once a return has been received and its condition assessed. You will be credited the full item amount if you choose this option. 

AMÉLIE GEORGE BRIDAL PTY LTD refunds are issued once a return has been received and its condition assessed. A $15AUD restocking fee will be deducted for each item returned for a maximum of 2 items. 

To initiate a return, please email your request hello@ameliegeorgebridal.com 

AMÉLIE GEORGE BRIDAL PTY LTD does not accept returns if products;

  • are not returned in their original condition or packaging

  • are returned outside of the specified return timeframe

  • are of a bespoke nature

AMÉLIE GEORGE BRIDAL PTY LTD reserve the right to return the piece(s) to the sender, should any of the above occur. Products purchased during sales may not be returned unless deemed faulty in accordance with Australian Consumer Law.

Repair policy
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If your item is deemed as a manufacturing fault, the return shipping cost will be covered by AMÉLIE GEORGE BRIDAL PTY LTD. Please inspect your order and contact us immediately if the item received is defective, or damaged. 

AMÉLIE GEORGE BRIDAL PTY LTD does not accept returns if products;

  • are not returned in their original condition or packaging

  • are returned outside of the specified return timeframe

  • are damaged as resulting of mishandling

Address
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AMÉLIE GEORGE BRIDAL PTY LTD 

PO BOX 5421 KENMORE EAST LPO, KENMORE, QLD 4069

It is at the client’s expense to safely return the piece(s) and their responsibility until confirmation of receipt by our customer service team.